7.2 Is there a documented procedure for handling of incidents, which do or potentially can negatively affect product quality, safety or legality?
针对影响到产品质量，安全或合法性的事故，是否有书面的事故处理程序？

7.3 Are there procedures to ensure that customers are notified immediately if an incident arises that could result in or has resulted in customers receiving non-confirming products?

如有意外事故会导致顾客收到不合格产品，是否有事故通报程序？
7.4 Are the complaints / incidents and the actions taken to resolve them being recorded?
投诉/事故及采取的措施是否保留记录？